FAQs – Diamond Luxury Transportation

What are your hours of operations?

We proudly provide prearranged car services 24 hours a day, 7 days a week, 365 days a year.

Do you have car seats and booster seats available?

We offer complimentary child seats or booster seats. Simply add your request at the time of booking including the age and weight of the child.

Where will the chauffeur meet me at airports?

We proudly provide complimentary Meet & Greet services for all airport pickups, unless not permitted by airport. Your chauffeur will be standing by at baggage claim with a personalized pickup sign. For airport pickups where the meeting point is different, the location will be written in the booking confirmation email.

Do you offer an event / VIP service?

Our dedicated event team can handle the entire ground transportation organization and execution for your events or VIP services wherever needed. We can assist you with any planning, implementation, and onsite coordination you may need with your event.

For further information or to request a quote contact us at info@diamondluxlimo.com

Am I supposed to wear a face mask during the ride?

Guests are no longer required to wear masks during the duration of the ride unless it is required by local law. Our chauffeurs thoroughly clean and sanitize our vehicles after every ride for everyone’s protection. You may always free to use a mask at your discretion.

Are chauffeurs able to assist guests with luggage?

Absolutely! Our friendly chauffeurs can assist you with loading and unloading your luggage.

What type of transportation services do you provide?

Diamond Lux Limo offers a wide variety of chauffeured transportation services, including but not limited to:

Corporate Transportation, Airport Transfers, Wedding Transportation, Transportation to Stadium and Other Large Events, Cruise Port Transfers, and Transportation to Non-Emergency Doctor Visits.

Do you offer hourly bookings?

Absolutely! Hourly bookings are available for any of our luxury vehicles and limos. Hourly rides offer guests a safe, reliable and private space with a chauffeur for two or more hours. Itineraries may always be provided in advance, or you may direct your private chauffeur during your ride.

How many guests can you transport?

The passenger capacity depends on the vehicle type. The maximum for each vehicle is displayed during the booking process.

How long will the chauffeur wait for me?

For a standard pickup (i.e. from a hotel or home address), your chauffeur will wait for 15 minutes before leaving the pickup point. The first 15 minutes are complimentary, and you will only be charged for the additional 15 minutes’ wait time. Please contact us if you know you may be delayed, so that we can find a workaround for you.

Airport and long-distance train station pickups come with one hour of complimentary wait time before the chauffeur will leave the pickup location. By providing your flight number when booking, your chauffeur will be able to track your arrival time and adjust your pickup time for any delays and early arrivals (where possible).

What is the cancellation policy?

Diamond Lux Limo understands not everything always goes as planned, that’s why we proudly offer our guests the ability to modify and cancel most one-way rides up to 48 hours prior to the pickup time. Our exceptions are specialty limos, hourly long-distance transfers, which must be changed or canceled 48-72 hours in advance depending on the request.

Can you smoke in the vehicle?

To ensure cleanliness and air quality for all our guests and chauffeurs, smoking is not permitted. This includes cigarettes, e-cigarettes, cigars, and any other tobacco or non-tobacco products consumed via smoking.

Violating this policy can result in additional charges ( $250 )

Do you offer intercity rides?

Diamond Lux Limo provide intercity rides in all vehicles and limos.

How far in advance can I book a ride?

You may prearrange your luxury car or limo months in advance or as soon as 48 hours before your request pickup. We highly recommend securing your ride with as much lead time as possible.

What Payment Option Diamond Lux Limo use?

Diamond Luxury Transportation use American Express, Debit, Credit for all they Services.
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Which payment options are available?

We accept all types of credit cards – Visa, MasterCard, Discover and American Express cards. Cash payments must be approved by account services 24 hours prior to the scheduled pickup.

Business accounts can also request monthly invoices, instead of paying on a ride-by-ride basis. Please contact info@diamondluxlimo.com for additional information.

When will my credit card be charged?

If you are using a credit card, once you have made your booking, we reserve the funds on your credit card with a pre-authorization. On special request and limos, we require a deposit of 35% at the time of booking. Your card is only charged an hours after the ride is completed. We can prearrange advance payments via phone or online for relatives or friends.

Can I change the payment method for an upcoming ride?

Yes. Payment may be changed up to 1 hour prior to the scheduled pickup via phone with one of our reservation specialists.

Are you charging extra if my flight is delayed?

There is no additional charge if your flight is delayed as we monitor all flights real-time. We do ask you to provide us with the new flight number in the event your flight changes. You will be responsible for the Full Charge for No Shows.

Is there an extra fee for an additional stop?

Yes, based on the location of the stop. There will be an additional charge of $20 if the stop is on the way and no longer than 15 min. An extra stop should be requested at the time of the reservation.

Are the prices shown per person or per vehicle?

All rates shown are per vehicle and include all taxes, gratuities, and fees.

Do I need to tip the chauffeur?

No. Tips and gratuities are already included in our rates, as well as all taxes, and fees. Extra gratuity for your chauffer is welcomed and appreciated and is always at your discretion.

Do you have any question about our service, service areas, payment, reservation etc. Diamond Luxury Transportation located in Palm Beach Florida but serving in Florida, Dallas, New York City and many more citys in USA.

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